Terms of Service

1. Eligibility

You must be at least 18 years of age to create an account, make purchases, open luxury boxes, or use the marketplace. By using the Platform you represent that you are 18 or older and have the legal capacity to enter into a binding agreement. We may ask you to verify your age at any time and may suspend your account if we have reason to believe this requirement is not met.

The Platform is operated from Queensland, Australia, and we ship within Australia only. You are responsible for ensuring your use of the Platform complies with the laws of your jurisdiction. We do not represent that the Platform or any product available on it is appropriate or lawful in every location.

2. Your account

To access most features you must register an account using your email address and a password. When registering you must provide accurate, current, and complete information, including your legal name, email address, and date of birth, and keep that information up to date. You may choose a handle, which is the public name other members see. Handles must be 3 to 24 characters (letters, numbers, and underscores only), must be unique, and may be changed once a month. If you do not choose one, we generate one for you, which you may change.

One account per person. You may hold one account only. You must not create or use a further account, in your own name or anyone else's, to work around a spending limit or pause you have set, a suspension or other restriction applied to your account, or any other limit under these Terms. Where we identify more than one account operated by the same person we may close, restrict, or consolidate the additional accounts, and any limit, pause, or suspension in force on one of them applies to all of them.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access, notify us immediately at hello@4keeps.au.

You must verify your email address before you can save a card, open a luxury box, send or claim a gift, buy from the shop, have a piece shipped, use the marketplace, or message another member. We may require additional verification (including identity verification) before permitting high-value purchases or sales.

We may suspend or terminate your account and access to the Platform if you breach these Terms, if we suspect fraudulent or illegal activity, or for other legitimate reasons. A suspended member can sign in and view their account but cannot buy, sell back, list, make offers, request shipping, or send messages. Where reasonably practicable we will notify you; in urgent cases (e.g. fraud) we may act without prior notice.

3. Shop purchases

When you purchase a piece from our shop, a contract is formed when we accept and confirm your order. Prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to refuse or cancel orders, including where a pricing error has occurred, stock is unavailable, or we suspect fraud. If we cancel an order after payment is taken, we will issue a full refund in the way you paid.

Stock shortfall: A piece may be won by several members in a short period and be temporarily out of stock. Where we cannot supply it within a reasonable time we will, at our election, supply a piece of equal or higher retail value, or credit your account with store credit equal to 100% of the piece's retail value.

Payments are processed via Stripe. Card data is not stored by us; we keep only the brand, last four digits, and expiry of a saved card, and all payment processing is handled by Stripe and is PCI-compliant. When you save a card you authorise us to charge it for the purchases you make on the Platform. Any store credit you have is applied to a purchase first, and your saved card is charged for the remainder.

Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality. Nothing in these Terms limits or excludes rights you have under the ACL or any other applicable law that cannot lawfully be excluded or modified.

Condition and authenticity

The things we sell and that a luxury box can pay (watches, fragrances, accessories, and gift vouchers) are each called a "piece". Every piece is authentic. A piece is new unless its page says it is pre-owned. Only Collector watches may be pre-owned, and a pre-owned watch is supplied in like-new condition and is marked "Pre-owned, like new" on its page.

Every watch is supplied with its box and papers. A manufacturer's warranty is not necessarily included with a piece; where one is, it is given by the manufacturer and not by us. This does not affect your rights under the Australian Consumer Law.

Packaging condition and normal wear

We do not guarantee perfect outer packaging. Minor cosmetic imperfections on a presentation box, outer carton, sleeve, or wrap, such as shelf wear, light scuffs, small dents, or creasing from manufacture, storage, or handling, are common on luxury goods and are normal wear. They do not affect the piece itself. Unless the damage occurred in transit after dispatch (see sections 13 and 14) or the piece otherwise fails to meet your rights under the Australian Consumer Law, such minor packaging wear is not a fault or defect and is not grounds for a return, refund, exchange, or price adjustment. Where we provide photographs on the Platform, they are indicative only.

Gift vouchers

A gift voucher is issued by the retailer or brand named on it and is subject to that issuer's own terms, including any expiry date. A gift voucher is a physical card. When you ask for it, we post it to your address at no shipping fee.

4. Luxury boxes

Our luxury box allows you to pay a fixed price and receive one piece selected at random from that luxury box's published pool. Every luxury box results in one piece; you will always receive a tangible product.

Pricing and limits

• Luxury boxes are offered at the prices shown on the luxury box page. The price, the pool of pieces, and the odds of each piece are displayed on that page before you pay.
• You may open a maximum of five (5) luxury boxes per purchase.
• Any welcome discount or referral discount that applies to a luxury box comes off its price first; the rest is paid with store credit, then your saved card via Stripe, in that order.

Fair use, abuse, and limits on further luxury box activity

Luxury boxes are offered on the Platform to members for normal personal collecting. Subject to the Australian Consumer Law and any other applicable law that cannot be lawfully excluded, we may take prospective steps that we consider reasonable and proportionate to protect a legitimate interest. Those interests include the security and integrity of the Platform, fair access for members, integrity of pools and published odds, and sustainable operation of the service. Those steps may include caps on the frequency or volume of further luxury box purchases, requiring additional verification before further purchases, or restricting your account from luxury boxes until the concern is resolved.

We may rely on this section only where we hold reasonable grounds, assessed in good faith on the facts available to us, that your use of luxury boxes is abusive or non-bona fide. Examples of concerns we may address under this section include commercial exploitation of luxury box economics, activity directed at depleting, stressing, or undermining pools or operations in ways inconsistent with normal collecting, coordinated or systematic conduct that harms other members' fair access, or conduct that otherwise threatens the integrity of the luxury box system. No single purchase or result is, by itself, proof of abuse.

We may consider any relevant matter. Without limitation, relevant matters may include very high volumes of luxury boxes opened relative to your use of ordinary means of dealing with the pieces you receive (keeping them in inventory, requesting shipment, marketplace listing, or sell-back), where the overall pattern, in context, appears inconsistent with bona fide collecting and consistent with systematic exploitation or attempted harm. No single factor is decisive; we assess the pattern as a whole.

This section operates only prospectively. It does not authorise us to refuse to supply, or to cancel, a luxury box purchase that has already been lawfully concluded in the ordinary course, except where separate rights apply under these Terms or applicable law (for example fraud, manifest error, or non-payment). Nothing in this section limits or excludes consumer guarantees or other non-excludable statutory rights (including under the Australian Consumer Law) in respect of goods or services already supplied, except to the extent any limitation or exclusion would be lawful.

Where we impose an ongoing restriction under this section, we will endeavour to notify you when practicable, including a brief, general indication of the nature of our concern, unless we reasonably consider that immediate action is required (for example to address ongoing abuse, a security risk, or material harm to the Platform or other members). If you believe a restriction was applied in error, you may contact us at hello@4keeps.au.

Limits under this section are in addition to our other rights under these Terms (including account suspension or termination under sections 2 and 21 and prohibited conduct under section 16).

Odds

Results are determined using verifiable randomness against the published odds for that luxury box. Each luxury box has its own pool and odds, which are displayed on the luxury box page before you pay.

We update pools as stock changes; updated odds apply to luxury boxes opened after the update is published.

Provably fair system

Results are determined using cryptographically verifiable randomness. Before you pay, we fix a secret seed for your luxury box and show you its hash. You may supply your own seed, which is mixed into the draw so that we cannot choose the result. After the reveal we publish our seed, your seed, and the resulting calculation on a page for that reveal, so that you, or anyone you share the link with, can independently verify the result.

How the result is determined and displayed

The authoritative result of every luxury box is the result recorded by our server at the moment it is opened. This server-side record determines the piece assigned to you. Visual elements on the Platform, including reveal animations, images, thumbnails, and any other on-screen graphics, are for presentation purposes only and do not determine, override, or guarantee the result. In the event of any discrepancy between what is displayed on screen and the server-recorded result, the server-recorded result prevails. You may independently verify your result at any time on the page for that reveal.

What you can do with your piece

After your luxury box is revealed, you may:

• Keep it in your inventory: we hold the piece in our secure facility on your behalf (see section 9).
• Ship it: have the piece shipped to you (a shipping fee applies, except on gift vouchers; see section 13).
• Sell it back for store credit: within 12 hours of the reveal, at the sell-back rate for your level (see section 10). Store credit cannot be withdrawn as cash.
• List it on the marketplace: sell it to another member directly from inventory, once 12 hours have passed since the reveal (see section 5).

No cash redemption

We do not redeem luxury box results for cash. We will not pay you cash for a piece obtained from a luxury box, and there is no mechanism to withdraw a result as money from us.

The only redemption we offer is the sell-back for store credit described above. Store credit is a non-withdrawable Platform balance that can be spent on the Platform. It cannot be withdrawn as cash, transferred to another member, or exchanged for cash in any form.

Selling a piece is not redemption. Pieces you receive from luxury boxes are your property. As with anything you own, you may choose to sell one to another member through our marketplace once the 12 hours have passed (see section 5). In that case you are selling your own property to a buyer. The proceeds of a marketplace sale come from the buyer, not from us: the part of the price the buyer paid with store credit is paid to you as store credit, and the part paid by card is paid to you through Stripe once you have set up payouts (see section 5). We do not buy pieces from you for cash, do not guarantee that any piece will sell, and do not guarantee a sale price. Marketplace listings are subject to the transaction monitoring described in section 5.

Nature of luxury boxes

Luxury boxes are sold as a retail product. You accept that the result is random and that we do not guarantee any particular piece, band, or minimum value. The piece recorded by our server at the time of opening is final. Refunds are not available solely because you are dissatisfied with the piece received, or because the image, animation, or other visual element displayed on screen did not match the server-recorded result, except where required by the ACL (e.g. a major failure of a consumer guarantee). If the physical piece you receive is materially different from what our system recorded as your result, contact us immediately.

5. Marketplace

Our marketplace allows members to buy and sell pieces through the Platform. We facilitate sales but are not the seller of pieces listed by other members. The contract for sale of a marketplace piece is between the buyer and the seller; we are not a party to that contract. All card payments on the marketplace are processed by Stripe, a regulated third-party payment service provider.

Listings

Every piece listed on the marketplace is already held in our possession on the seller's behalf. On purchase, ownership transfers immediately and the piece moves to the buyer's inventory, where it can be kept, shipped, or listed again. A seller sets an asking price and chooses how long the listing runs: 1, 3, 7, 14, or 30 days. A listing that has not sold by then ends automatically and the piece stays in the seller's inventory. A seller may cancel a listing at any time before it sells. Gift vouchers cannot be listed.

Payment methods

Buyers may pay for marketplace pieces using one of two methods, or a combination of them, as the seller allows:

• Card (via Stripe): the buyer's saved card is charged at the time of purchase. Card payments are collected through Stripe. A seller may accept card on a listing only after setting up payouts (see Payouts below).
• Store credit: the buyer's store credit is used. Sellers choose whether to accept store credit, card, or both on each listing.

Offers

On a listing that accepts store credit, a buyer may submit an offer below the asking price. Offers are paid in store credit only. A buyer may have one open offer on a listing at a time. The seller may accept, decline, or counter, and the buyer may counter in turn. An offer expires 48 hours after it was made or last countered. No store credit is set aside while an offer is open: when an offer is accepted, the buyer's store credit is deducted and the piece is transferred, and if the buyer no longer has enough store credit the offer cannot be accepted.

Seller obligations

Sellers must describe pieces accurately and list only pieces they own. Sellers are responsible for any misrepresentation in what they write about a piece. We may remove listings and suspend or terminate accounts that breach these requirements.

Seller fees

A seller fee is charged on each completed marketplace sale and deducted from the sale price. The rate depends on your level at the time of sale:

• Member: 5%
• Verified: 4.5%
• Enthusiast: 4%
• Curator: 3.5%
• Aficionado: 3%
• Connoisseur: 2%

Sale proceeds

The part of the sale price the buyer paid with store credit is paid to the seller as store credit, which cannot be withdrawn (see section 8). The part the buyer paid by card is paid to the seller's bank account through Stripe, less the seller fee. The seller fee is taken from the card part first, and from the store credit part only where the card part does not cover it.

Payouts

To accept card payments on a listing, a seller must first set up payouts through Stripe. Stripe opens an account for the seller, performs its identity checks and holds the seller's bank details; we do not hold them. Only a seller with payouts enabled may accept card on a listing. Where a card payment on a marketplace sale is refunded, or is disputed and the dispute is lost, the card part is recovered from the seller's Stripe balance.

When a piece from a luxury box can be listed

A piece received from a luxury box cannot be listed for sale on the marketplace during the 12 hours after the reveal. During those 12 hours it can be sold back to us instead (see section 10); after them it can be listed and can no longer be sold back. A piece you bought on the marketplace may be listed at any time, and can never be sold back to us.

Transaction monitoring

We monitor marketplace activity for unusual patterns. We may delay, suspend, cancel, or reverse sales, and may require additional identity verification, where we detect activity that is inconsistent with normal use of the Platform or that raises concerns about compliance with applicable laws. Where we reverse a completed sale, the piece returns to the seller, the seller's proceeds are taken back, and the buyer is repaid in the way they paid.

Having a piece shipped from inventory

If you choose to have pieces shipped to you (rather than selling them on the marketplace), a shipping fee applies for each shipment, less the saving for your level (see section 13).

6. Messages

Members may send messages to one another through the Platform, for example about a listing or an offer. By using messages you agree to behave respectfully. We apply content moderation (including profanity filtering) to handles, messages, and gift messages, and a message that does not pass is not sent. We may remove content or restrict your access for violations.

You may block another member at any time, which prevents them from sending you messages. Messages are not private from us: we can read them, and do so where needed to keep the Platform safe, to resolve disputes, and to enforce these Terms. You must not use messages to arrange a sale outside the Platform, to harass or spam other members, or to deceive another member about a piece.

Chat

The luxury box page has a chat that anyone can read and any member with a verified email can post in. Chat is public: your chat messages are shown to everyone with your handle. The rules for messages apply to chat too: you must behave respectfully, chat messages pass through the same content moderation, and you must not harass, abuse, or spam other members, post links, or use chat to arrange a sale outside the Platform. You may report a chat message to us; a report does not remove it by itself. We may remove any chat message, stop you from posting in chat (which does not otherwise restrict your account), or close chat for everyone, at any time.

Reactions and finds

Members may leave a reaction on a find shown on the Platform. We may remove reactions or restrict their use at any time. Section 20 explains what is shown publicly about a find.

7. Membership levels

We operate a membership program with six levels: Member, Verified, Enthusiast, Curator, Aficionado, and Connoisseur. Your level is determined by the Status Points you have earned through Platform activity. Status Points do not expire.

Earning Status Points

• Luxury boxes: 25 Status Points for each $100 luxury box, 100 Status Points for each $300 luxury box and 300 Status Points for each $1,000 luxury box (a luxury box bought with a welcome discount or referral discount earns them in full)
• Gifting a luxury box: the same Status Points as opening it, earned by the giver
• Shop orders: 10 Status Points per order
• Marketplace purchases: 10 Status Points per purchase
• Marketplace sales: 10 Status Points per sale
• Your first marketplace listing: 20 Status Points, once
• Your first piece suggestion: 20 Status Points, once
• Setting up your profile: once each, 20 Status Points for verifying your email, 20 Status Points for choosing a handle, and 10 Status Points for adding your interests

Status Points are reversed when the purchase or sale that earned them is refunded, cancelled, or reversed. Status Points have no monetary value, cannot be transferred, and cannot be exchanged for cash, store credit, or pieces.

Levels and benefits

The Status Points needed for each level, and what each level gives you, are:

• Member (0 Status Points): shipping at the standard fee; seller fee 5%; sell-back 85% of retail value (gift vouchers 95%)
• Verified (50): 2.5% off shipping; seller fee 4.5%; sell-back 85% (gift vouchers 95%)
• Enthusiast (500): 5% off shipping; seller fee 4%; sell-back 85% (gift vouchers 95%)
• Curator (10,000): 15% off shipping; seller fee 3.5%; sell-back 86% (gift vouchers 95%)
• Aficionado (40,000): 35% off shipping; seller fee 3%; sell-back 88% (gift vouchers 95%)
• Connoisseur (100,000): 75% off shipping; seller fee 2%; sell-back 92% (gift vouchers 96%)

Each level replaces the rates of the level before it; benefits do not add together. Current details are published on the Membership page. We may amend level benefits from time to time; we will endeavour to provide reasonable notice of material reductions to existing benefits.

Collection Points

Separately from Status Points, you earn Collection Points on luxury boxes: 25 Collection Points for a $100 luxury box, 100 for a $300 luxury box and 300 for a $1,000 luxury box, earned when you open it, or when you pay for one as a gift. A luxury box bought with a welcome discount or referral discount earns them in full. Nothing else earns Collection Points.

Each time your Collection Points reach a multiple of 1,000, $25 of store credit is unlocked for you. You claim it from your membership page; it joins your store credit when you claim it and is then subject to the store credit terms in section 8. An unclaimed unlock does not expire. Each multiple of 1,000 unlocks credit once.

If a luxury box that earned Collection Points is refunded, cancelled or revoked, the Collection Points it earned are reversed. If that takes you below a multiple of 1,000 whose credit you have not yet claimed, that credit cannot be claimed until your Collection Points reach that multiple again. Store credit you have already claimed is not affected.

You cannot claim an unlock while your account is suspended.

Collection Points have no monetary value, cannot be transferred, and cannot be exchanged for cash. They do not change the odds of any luxury box. Collection Points rank the monthly leaderboard (section 12): the Collection Points you earn in a month, and your total, may be shown to other members there unless you turn the leaderboard off. Your unlocks are not shown to other members.

8. Store credit and spending controls

Your Platform account may hold a store credit balance.

Store credit (non-withdrawable)

• Funded from sell-backs of pieces received from luxury boxes (section 10), from marketplace sales (section 5), from affiliate commissions (section 15), from Collection Points unlocks you claim (section 7), and from any adjustment we make to your balance.
• Can be used to pay for luxury boxes, gifts, shop orders, shipping fees, cover, and marketplace pieces (where the seller accepts store credit). It is applied first to every purchase you make.
• Store credit cannot be withdrawn as cash, transferred to another member, or exchanged for cash in any form. Store credit has no monetary value outside the Platform.
• Expiry: store credit does not expire.

Spending controls

We offer two optional self-service controls in your account settings: spending limits, which cap how much you can spend on luxury boxes by card, and a pause, which stops you buying or opening luxury boxes for a period you choose. You may use either, both, or neither. We keep a record of the controls you set and the choices you make about them.

Spending limits. By default, spending on luxury boxes is unlimited. You may optionally set your own daily and weekly spending limits for luxury boxes through your account settings. These limits apply to card payments (Stripe) only, including the card payment for a luxury box you buy as a gift, and are measured using rolling 24-hour and 7-day windows respectively. Purchases made with store credit, and any welcome discount or referral discount, do not count toward these limits.

• Setting limits for the first time (reducing from unlimited) takes effect immediately.
• Decreasing a limit takes effect immediately.
• Increasing a limit or removing limits (returning to unlimited) takes effect 3 days after you request it. You may cancel a pending change at any time during those 3 days.

We may adjust the length of this waiting period from time to time. Spending limits are a self-service tool and do not override any other restrictions we may impose under these Terms.

Pausing luxury boxes. You may pause your own ability to buy and open luxury boxes for 24 hours, 3 days, 7 days, 30 days, or indefinitely, through your account settings. A pause takes effect immediately.

• Once set, a pause cannot be shortened, cancelled, or reversed through the Platform, whatever duration you chose. Please choose the duration carefully.
• You may extend a pause at any time, or replace it with a longer one, including making it indefinite.
• A timed pause ends automatically when the period expires. You do not need to contact us and we will not ask you to confirm.

Asking us to end a pause early. You may ask us to lift any pause, timed or indefinite, by contacting us at hello@4keeps.au. We are not obliged to agree, and we may decline for any reasonable reason, including where the pause would end sooner on its own. Please choose a duration you are comfortable with rather than relying on us to shorten it.

If we do agree, the lift takes effect either immediately or after a waiting period of up to 3 days, at our discretion, and the pause remains in force until it takes effect. Nothing you do during a waiting period shortens it. We will tell you which applies and, if there is a wait, the date the pause ends.

One lift per pause. We will lift a given pause once only. Extending a pause, or setting a new one while an existing pause is still running, continues the same pause rather than starting a new one, and does not entitle you to a second lift.

A pause applies to buying luxury boxes (for yourself or as a gift) and to opening a gift you have been sent. Your inventory, orders, shipping, sell-backs, the shop, the marketplace, messages, and the rest of your account continue to work normally, and pieces you already hold remain yours.

A pause is not a refund. A gift you have claimed but not opened is kept for you and can be opened when the pause ends.

Store credit usage limits

We reserve the right to impose limits on the frequency or volume of store credit use (including the rate at which store credit may be earned through sell-backs and spent on luxury boxes) to maintain the integrity of the Platform. If such limits are introduced, they will be communicated to members in advance.

General

You must not use your store credit balance for any money laundering, terrorism financing, or other unlawful purpose. We may freeze or close balances and report to authorities where we have reasonable grounds to suspect unlawful conduct.

9. Inventory and storage

When you keep a piece in your inventory, we store the physical piece at our secure facility in Queensland on your behalf. The following terms apply:

• Ownership: You retain full ownership of all pieces held in your inventory at all times. We do not acquire any ownership interest in your pieces by virtue of storing them. Your pieces are held by us as bailee on your behalf.
• Basis of storage: We store your pieces on a bailment basis. We will take reasonable care of your pieces in accordance with the standard expected of a professional custodian, but are not liable for loss or damage caused by events beyond our reasonable control (e.g. natural disaster, fire, or flood).
• Insurance: Pieces held in inventory are insured for their retail value as recorded when the piece was added to your inventory. Insurance covers loss, theft, and accidental damage while the piece is in our custody. In the event of an insured loss, our liability to you is limited to the insured value of the piece. We will assist you in making a claim where applicable. Insurance does not cover gradual deterioration, pre-existing defects, or losses arising from events excluded under our policy (details available on request).
• Storage fees: There is currently no fee for storing pieces in your inventory. If we introduce storage fees in the future, we will provide reasonable advance notice and you will have the opportunity to ship or sell your pieces before any fees take effect.
• Retrieval: You may request to have your piece shipped to you at any time (a shipping fee applies). You may also list the piece on the marketplace, subject to section 5.
• Storage limits: We may impose limits on how long pieces may be held in inventory; if implemented, limits will be published and you will be given reasonable notice and the opportunity to ship or sell your piece before any action is taken.

10. Sell-back

After opening a luxury box, you may sell the piece back to us for store credit within 12 hours of the reveal. The sell-back rate is a percentage of the piece's retail value and depends on the level you held when you paid for the luxury box:

• Member, Verified, and Enthusiast: 85% of retail value
• Curator: 86%
• Aficionado: 88%
• Connoisseur: 92%
• Gift vouchers: 95% at every level, and 96% at Connoisseur

The retail value of a piece is the value published for it on the Platform at the time of the reveal. It is shown as "Retail", or as "Market" for a Collector watch that trades only on the secondary market, where we determine the value from recent sales and comparable market listings.

Each piece is valued at its Australian recommended retail price at the time it enters a luxury box. Pieces, in particular those in the Entry and Adept bands, may at times be available from other retailers at a lower price. We do not adjust a piece's value for promotional pricing elsewhere. Some pieces are imported and their value includes duty, tax and freight.

Only the member who opened the luxury box may sell the piece back. A piece that is listed on the marketplace, has been shipped, or was bought on the marketplace cannot be sold back. Store credit issued through a sell-back cannot be withdrawn. The sell-back option ends 12 hours after the reveal; after that, the piece remains in your inventory.

11. Gifts

You may pay for a luxury box for another person to open. A gift is paid for in full at the time you send it and may be addressed to an email address or to a member's handle. You may include a short message, which is subject to the same moderation as messages between members. You may have up to ten unclaimed gifts at a time.

• Claiming: The recipient claims the gift from the link we send them. To claim a gift a person must be 18 or older and hold a verified account. A gift addressed to an email address can be claimed by whoever holds the link, so the link should be kept private; a gift addressed to a handle can be claimed only by that member.
• Opening: Once claimed, the luxury box belongs to the recipient, who opens it under these Terms as if they had bought it. The piece is the recipient's. We do not tell the giver which piece was received.
• Cancelling: The giver may cancel a gift at any time before it is claimed, and is refunded in the way they paid.
• Unclaimed gifts: A gift that has not been claimed within 90 days is cancelled and the giver is refunded in the way they paid.
• A claimed gift does not expire.

12. Monthly leaderboard prizes

We run a monthly leaderboard that ranks members by the Collection Points they earn in each calendar month (see section 7), measured in Australia/Brisbane time. When a month ends, the top places on that month's leaderboard win the monthly prizes the Leaderboard page publishes for that month. A monthly prize may be store credit, a luxury box, or a piece. The Leaderboard page is the only statement of how many places win in a month and what each place wins.

• Who is ranked: Every member appears on the leaderboard unless they turn it off in their Account (see section 20). A member who has turned it off is not ranked and does not win a monthly prize.
• Settlement: Places are settled when the month ends in Brisbane. Where members have the same number of Collection Points, the member who reached that number first ranks higher. A member whose account is suspended when the month is settled is skipped, and their place is not awarded to anyone else.
• Luxury boxes: A luxury box won is a gift from 4Keeps. It is added to the winner's account already claimed and is opened on the Reveal page like any other luxury box (see section 4). It earns no Status Points or Collection Points.
• Store credit: Store credit won is added to the winner's balance and is subject to section 8.
• Pieces: A piece won is shipped to the address in the winner's profile at no cost. If the profile has no address, we ask for one and ship the piece once it is added.
• No cash: Monthly prizes cannot be exchanged for cash, and a monthly prize, once awarded, is not taken back.

We may change the monthly prizes for a future month at any time before that month begins. The monthly prizes for a month do not change once it has begun.

13. Shipping

All pieces are dispatched from Queensland, Australia. Key terms are:

• We ship to addresses within Australia only.
• The shipping fee (GST inclusive) is charged once for each shipment: $15 for the first piece and $5 for each further piece, less the saving for your level. A shop order pays the same fee on the pieces in it. Gift vouchers are posted at no shipping fee and do not count as pieces in a shipment. The fee is shown before you pay.
• Your level reduces the shipping fee: Verified 2.5%, Enthusiast 5%, Curator 15%, Aficionado 35%, Connoisseur 75%.
• Pieces you ask us to ship together form one shipment. A shipment holds at most 10 pieces and $5,000 of combined retail value, gift vouchers included in the value; a single piece worth more than $5,000 is shipped by itself. A shop order has the same limits. You may add pieces to a shipment until we have packed it, each at the further-piece fee.
• Cover against loss or damage is optional and charged apart from the shipping fee: 2.5% of the combined retail value of the shipment, gift vouchers included, never more than $100, with no level saving. It protects the shipment up to $5,000 of retail value. You choose with or without cover before you pay, and the choice applies to the whole shipment, including pieces added to it later. Without cover, only a maximum of $100 of your parcel is covered for loss or damage. A shipment of $100 or less of retail value is not offered cover.
• If a parcel is lost or damaged in transit, what we provide (a replacement, a refund, or store credit) is settled with you case by case, whether or not you chose cover. This does not affect your rights under the Australian Consumer Law.
• If a piece leaves a shipment before it is dispatched, we refund the difference between what you paid and what the pieces still in the shipment would have cost, shipping fee and cover both, in the way you paid.
• Estimated delivery from dispatch: Queensland 2 to 4 business days; NSW, ACT, and VIC 3 to 6 business days; SA, NT, TAS, and WA 5 to 10 business days.

Delivery timeframes are estimates only and may be affected by carrier delays or other factors outside our control. Risk in a piece passes to you upon dispatch. You are responsible for providing a correct and complete delivery address; we are not liable for pieces lost or undeliverable due to an incorrect address. You may change the address on an order until it has been packed. Once you ask for a piece to be shipped it leaves your inventory and can no longer be listed or sold back.

14. Returns and refunds

The key points are:

• Change of mind: We do not accept returns or provide refunds for change of mind on any product, including luxury boxes, gifts once claimed, shop purchases, or shipping.
• Faulty or damaged pieces: If a piece arrives damaged or does not match its description, contact us with your order number and photographs. We will assess the claim and provide a remedy in accordance with our obligations under the ACL.
• Packaging wear: Minor shelf wear, scuffs, dents, or other cosmetic imperfections on outer packaging are normal wear and are not grounds for a return or refund, except where required under the ACL (e.g. transit damage or a major failure).
• Luxury boxes: Refunds are not available because you are dissatisfied with the piece received, or because images, animations, or other visuals displayed on screen differed from the server-recorded result. The server-recorded result is final. A refund may only be available where we have failed to supply a piece, the physical piece is materially different from the recorded result, or where required under the ACL.
• Marketplace disputes: For purchases from other members, contact us. Because every listed piece is held by us, we will assess the dispute in good faith and may reverse the sale where appropriate (see section 5).
• Chargebacks: Initiating a chargeback without first contacting us will result in your account being suspended until the matter is resolved.

Your ACL consumer guarantee rights are not excluded or limited by any of the above.

15. Referral and affiliate programs

You may share your unique referral link with others. When a person you refer creates an account using your link:

• they receive a welcome discount: the referral rate off one luxury box in their first paid purchase of luxury boxes; and
• you receive one referral discount for that person: the referral rate off one luxury box at the price of their first paid luxury box, when that luxury box is opened (where it is a gift, when its recipient opens it).

The referral rate is the one shown on your referral page at the time. For a member who joined through an affiliate, the welcome discount is the one shown with the luxury box at the time it is opened, and may be a percentage or a dollar amount. Referral discounts are applied automatically to your next luxury box at that price, one per luxury box, oldest first. They do not expire. They are not store credit, cannot be withdrawn as cash, cannot be transferred, and cannot be used for gifts, the shop, shipping, or the marketplace. A referral discount is withdrawn if the luxury box that earned it is refunded before the discount is used. A luxury box bought with a welcome discount or referral discount is an ordinary purchase: it earns Status Points and Collection Points in full, as any luxury box at that price does, and affiliate commission on the amount paid.

Referral discounts are issued in good faith and may be withheld or withdrawn if we determine that the referral was made in bad faith (e.g. self-referral, creation of duplicate accounts, or abuse of the referral system). No referral discount is given where you and the person you referred pay with the same card. We reserve the right to modify or discontinue the referral program with reasonable notice.

Affiliate program

We operate a separate affiliate program by invitation only. Approved affiliates receive a unique affiliate code and earn a commission, at the rate we agree with them, on what members who registered using their code pay for luxury boxes, for 12 months from the date that member registered. Qualifying spend is the price the member pays for luxury boxes, including luxury boxes they gift, by card and store credit together, after any first-box discount. Shop orders and marketplace purchases do not earn commission. Commissions are reviewed and approved by us and are then credited to your account as store credit, unless we agree otherwise with you in writing. As set out in section 8, store credit can be used towards purchases on the Platform but cannot be withdrawn as cash, transferred to another member, or exchanged for cash in any form. Commission on a purchase that is refunded is reversed.

Affiliate status may be granted or revoked by us at our discretion. Affiliate commissions are subject to verification and may be withheld or clawed back if we determine the affiliate has engaged in fraudulent, misleading, or abusive conduct. We reserve the right to modify commission rates or discontinue the affiliate program with reasonable notice.

Affiliate status is a discretionary arrangement, offered on the basis that you are not at the same time promoting a business that competes with us. We may revoke your affiliate status by notice with immediate effect if you promote a competing luxury goods retailer, marketplace, or operator of luxury boxes or similar products. That includes promoting a competitor to the same audience you use, or have used, to promote us, and it applies whether or not you use your affiliate code, our name, or our branding to do it. We may also revoke your status if you direct members who registered with your code to buy the same or similar pieces elsewhere.

Revocation stops your affiliate code working and stops any further commission accruing to you from that date. It is not a claim or a penalty against you, and it does not by itself affect commission you have already earned, which is dealt with below. Promoting products that do not compete with what we sell does not affect your affiliate status.

If your affiliate status is revoked, commission already properly earned on genuine qualifying purchases made before the date of revocation will still be paid to you. We will only withhold or reverse commission you have already earned where the conduct also falls within the fraudulent, misleading, or abusive conduct described above.

16. Prohibited conduct

You must not:

• Use the Platform for any illegal purpose or in breach of any applicable law, including laws relating to consumer protection, fraud, money laundering, or intellectual property.
• Create multiple accounts or misrepresent your identity or age.
• Misrepresent the condition, authenticity, or provenance of any piece you list.
• Harass, abuse, threaten, or defraud other members or our staff.
• Manipulate the membership, referral, affiliate, or marketplace systems (e.g. through self-referrals, sales between accounts you control, or collusion).
• Attempt to gain unauthorised access to our systems, other members' accounts, or data.
• Use bots, scrapers, or automated means to access the Platform without our prior written consent.
• Reverse-engineer, copy, or reproduce any part of the Platform or its content without our permission.
• Use the Platform to transmit malware, spam, or other harmful content.

We may remove content, cancel or reverse sales, take back a piece obtained through fraud, error, or a payment that is later reversed, suspend or terminate accounts, retain balances pending investigation, and report conduct to relevant authorities where appropriate. Where we take back a piece, the public record of its draw remains verifiable. We may also seek damages for losses caused by prohibited conduct.

17. Intellectual property

The Platform and its content, including text, graphics, logos, interface design, and software, are owned by or licensed to us and are protected by Australian and international intellectual property laws. You may not copy, modify, distribute, reproduce, or create derivative works from any part of the Platform without our prior written permission.

The brand names, model names, and imagery of the pieces we sell are trademarks of their respective owners. 4Keeps is an independent retailer. We are not an authorised dealer for, affiliated with, or endorsed by any of those brands. We use their names only to accurately describe the pieces we sell.

You retain ownership of content you submit to the Platform (e.g. listing descriptions, messages). By submitting content, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content to the extent necessary to operate and promote the Platform.

18. Disclaimers

The Platform and its services are provided "as is" and "as available". To the fullest extent permitted by law, we do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any information on the Platform, including retail and market values.

The value of a piece is subject to market fluctuations. We make no representations about the investment value or future resale price of any piece. Odds published under section 4 are accurate as at the date of publication. Nothing on this Platform constitutes financial or investment advice.

19. Limitation of liability

To the maximum extent permitted by law, we (including our directors, officers, employees, and agents) exclude all liability for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profit, revenue, data, goodwill, or opportunity, arising from or in connection with your use of (or inability to use) the Platform or services, whether based in contract, tort, statute, or otherwise.

Our total aggregate liability to you for any claim arising from or in connection with these Terms or the Platform is limited to the greater of:

• the total amount you paid to us in the 12 months before the event giving rise to the claim; or
• AUD $100.

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the ACL or any other law to the extent that such exclusion, restriction, or modification would be unlawful. In particular, these limits do not apply to liability for death or personal injury caused by our negligence, or for fraud.

20. Privacy

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to our handling of your personal information as described in that policy.

When you open a luxury box, the piece you receive may be shown publicly on the Platform as a "find", together with your handle and how long ago it was revealed. Each reveal also has a page showing the piece and the record of its draw, which anyone with the link can view. Your handle is shown on your listings and offers and to members you message.

Your handle, level, and Collection Points, and the pieces you find, may be shown on a public leaderboard. You can turn this off in your Account.

21. Termination

You may close your account at any time from your account page. Closing your account is permanent. Store credit, unclaimed Collection Points unlocks, referral discounts not yet used, and any affiliate commission not yet paid are forfeited on account closure as they have no monetary value, and any pieces still in your inventory are given up and return to us. Before you close your account, have the pieces you wish to keep shipped to you, or sell them. An order you have already placed will still be sent to you.

When you close your account we remove your personal details and keep the records of your purchases, sales, and draws that we are required to keep. You must not close an account and open another to avoid a suspension or a pause, and we may refuse a new registration for that reason.

We may suspend or terminate your account and access to the Platform if you breach these Terms, for fraud, suspected illegal conduct, extended inactivity, or other legitimate reason. On termination, your right to use the Platform ceases. Provisions that by their nature should survive termination, including limitations of liability, intellectual property, and dispute resolution, continue to apply.

22. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and any courts competent to hear appeals from those courts.

If you have a dispute with us, please contact us first at hello@4keeps.au. We will endeavour to resolve disputes promptly and in good faith. If you are a consumer in another Australian jurisdiction, you may also have access to state or territory consumer dispute resolution services.

23. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page will be revised. For material changes we will endeavour to notify you by email or by a notice on the Platform with reasonable advance notice. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Platform and may close your account.

24. Contact us

For any questions about these Terms or to raise a complaint, please contact us at hello@4keeps.au.

4Keeps Luxury Goods Pty Ltd, ACN 702 798 990, ABN 44 702 798 990, Queensland, Australia.